Privacy Policy

Overview

High Horse ("we", "us", or "our") operates highhorse.life. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using the Site, you consent to the practices described in this policy. If you do not agree, please discontinue use of the Site.

Information We Collect

We collect information you provide directly to us, information collected automatically when you use the Site, and information from third-party services.

Information you provide includes:

• Name, email address, shipping and billing address
• Payment information (processed securely — we do not store full card numbers)
• Order history and purchase details
• Account credentials if you create an account
• Communications you send us via contact forms or email

Automatically collected data may include IP address, browser type, device identifiers, pages visited, and referring URLs via cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including sending confirmations and shipping updates
• Manage your account and provide customer support
• Send promotional emails and marketing communications (you may opt out at any time)
• Improve the Site, analyze usage trends, and personalize your experience
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business:

• Payment processors (e.g., Stripe) to handle transactions securely
• Shipping carriers and fulfillment partners to deliver your orders
• Email and marketing platforms to send communications you've opted into
• Analytics providers to help us understand Site usage
• Law enforcement or government agencies when required by law

All third-party service providers are contractually required to protect your data and use it only for the purposes we specify.

Cookies & Tracking

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze Site traffic. You can control cookie settings through your browser preferences.

Disabling cookies may affect certain features of the Site, including the shopping cart and account login.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Order records are typically retained for a minimum of 7 years for tax and accounting purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct inaccurate or incomplete data
• Deletion — request that we delete your personal data, subject to legal obligations
• Opt-out — unsubscribe from marketing emails at any time via the link in any email
• Portability — request a machine-readable copy of your data where applicable

To exercise any of these rights, contact us through the Contact page on highhorse.life.

Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls to protect your information.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Children's Privacy

The Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.